FAQ

Reservation

• When is deadline for making reservation?
• What should I do if I need a special assistance?
• What should I do if I misspelled my name on my airplane ticket? Can I correct it?
• What time zone is used to display departing/arriving time on the itinerary?
• How do I get my air ticket?
• How do I use an E-Ticket?

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Change & Cancellation

• Can I amend my reservation? (e.g. name, sex, number of travelers, travel date, flight, rate plan, cabin class)
• How much is the cancellation fee?
• How do I cancel my reservation?
• In case of trouble, can I cancel my reservation?

Payment & Receipt

• My credit card payment was declined when trying to make a payment by credit card. What should I do?

Travel Alerts

• Bad weather and travel disruptions
• I want to change my return because there is a high possibility that my flight may be cancelled due to bad weather.

Travel Documents

• About passport / visa