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  1. ovs-demo
  2. FAQ

FAQ

Reservation

  • When is deadline for making reservation?
  • What should I do if I need a special assistance?
  • What should I do if I misspelled my name on my airplane ticket? Can I correct it?
  • What time zone is used to display departing/arriving time on the itinerary?
  • How do I get my air ticket?
  • How do I use an E-Ticket?
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Change & Cancellation

  • Can I amend my reservation? (e.g. name, sex, number of travelers, travel date, flight, rate plan, cabin class)
  • How much is the cancellation fee?
  • How do I cancel my reservation?
  • In case of trouble, can I cancel my reservation?

Payment & Receipt

  • My credit card payment was declined when trying to make a payment by credit card. What should I do?

Travel Alerts

  • Bad weather and travel disruptions
  • I want to change my return because there is a high possibility that my flight may be cancelled due to bad weather.

Travel Documents

  • About passport / visa
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