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Promoted articles
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When is deadline for making reservation?
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Government travel alerts and warnings
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What happens if ground transportation (i.e. bus, train, etc.) are affected by severe weather conditions which made me impossible to head to the airport to catch my flight?
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International travel documents
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What kind of the payment methods can I use?
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Can you issue me a receipt ?
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What should I do if I need a special assistance?
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What should I do if I misspelled my name on my airplane ticket? Can I correct it?
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Expectant mothers / Passengers traveling with infants
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What time zone is used to display departing/arriving time on the itinerary?
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How do I get my air ticket?
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How do I use an E-Ticket?
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How can I make advance seat assignment? How can I register my mileage?
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When can I check-in at the airport?
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How much baggage can I check in?
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What should I do if connecting flight departs from another airport?
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Can I call for reservation?
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What is Airport Tax? What is Fuel Surcharge?
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Can you put me on the waiting list?
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I haven't received a confirmation email (Itinerary) after booking.
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My passport is under process, but can I make a reservation?
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How many rooms or people can I reserve with one reservation?
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Note for overnight flights
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How can I check-in online?
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I want to ask about the airport terminal information.
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Can I choose different departing/arriving airports, flights or cabin class when booking?
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Can I also book activities, car rental, local transfer (bus)?
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I want to know more about the connecting room/ baby cot, and the details of transfer service (provided by hotel).
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I only need to book this hotel for part of my stay.
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While I have booked with another travel agent, can I book with you?
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Can I amend my reservation? (e.g. name, sex, number of travelers, travel date, flight, rate plan, cabin class)
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How much is the cancellation fee?
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How do I cancel my reservation?
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In case of trouble, can I cancel my reservation?
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My credit card payment was declined when trying to make a payment by credit card. What should I do?
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Bad weather and travel disruptions
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I want to change my return because there is a high possibility that my flight may be cancelled due to bad weather.
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About passport / visa